Role of Emotional Intelligence on Managerial Performance among Banking Professional in Tamil Nadu – An Integrative Literature Review

Abstract

Emotional intelligence is regarded as the most crucial determinant of success in professional and private life among human beings. Emotional Intelligence Quotient is described as a group of competencies demonstrating that the ability one has to handle them based on the circumstance and to comprehend behaviours, moods, and impulses. Ordinarily, "emotional intelligence" is deemed to involve psychological empathy; focus to, and discrimination of a person's emotions; true recognition of one's own and others' moods; disposition control or management over emotions. This review was guided by the following questions: What is the state of knowledge development related to emotional intelligence and banking industry? What does the literature reveal about the nature and direction of inquiry related to emotional intelligence and banking industry? What are the knowledge gaps that can be identified in relation to emotional intelligence and banking industry? Following a brief background of EI theories, this paper presents an integrative review of the literature related to Emotional Intelligence and banking industry published in peer –reviewed journals between 2000 and 2019. Thorough screening to determine current literature and empirical research evidence done on banking sector focussing specifically on emotional intelligence and finally closes with careful consideration of criticisms related to EI in banking sector.