A study on consumers satisfaction and service quality towards hotel industry in Tirunelveli City

Abstract

Service quality is the bond that the delivery with the customers satisfaction. The study is basically to customer satisfaction and providing products or services with high quality. The service quality is a major challenge for the hotel industry. The objective of the study is to find out that the factors that very between demographic variables of the respondents. This section describes the methodology which includes the collection of the data, the construction of questionnaire and pre-test sampling design, field work and framework analysis.  The data was collected from both primary and secondary data. The primary data has been collected from questionnaire and the secondary data that can be collected from the books, journals etc. the sample size is 60. The present study focuses on the five factors only. They are Tangibility, Reliability, Responsiveness, Assurance and Empathy. The present study has been carried out in Tirunelveli area.