The Linkage between E Government and Citizens’ Satisfaction in UAE

Abstract

The purpose of this paper is to explore the relationship between the attributes of e-government in terms of service quality, system quality and quality of information with user satisfaction in using e-government services in the United Arab Emirates (UAE). A quantitative approach for answering the research question was chosen. Data was collected through survey questionnaire from respondents. Data were analyzed using structural equation model (SEM). Study findings also provided indication of the direct impact on user satisfaction of e-government attributes (Information quality, service quality, and system quality). The research will help policy-makers recognize e-government users and enact specific policies to address the e-government services needs of people. Moreover, findings of the study and the suggested model can be used as guidance for the development and implementation of e-government strategies for the UAE government.