The Influence of Leadership Style of the Middle Manager on Organizational Performance and Turnover Intentions at a Regional Public Hospital

Abstract

Background/Objectives: The purpose of this study is to improve the organizational performance of local medical centers and to suggest effective ways of human resource management by analyzing the factors affecting leadership styles, organizational commitment, job satisfaction, and turnover intention.

Methods/Statistical analysis: A total of 400 employees at four local medical centers in C province were surveyed from June 2 to June 30, 2019. Reliability analysis was conducted to test the validity of measurement variables, and hierarchical analysis was conducted to identify the factors influencing the relationship between leadership, organizational performance (organizational commitment and job satisfaction), and turnover intention.

Findings: Based on respect for members and principle of certainty, which are sub-factors of servant leadership, and charisma as the sub-factor of transformational leadership, it was found that the higher the respect for members, the greater was the certainty. Leadership based on charisma enhanced the organizational commitment. Job satisfaction is based on respect for members, a sub-factor of servant leadership. Job satisfaction increased based on respect for members. The turnover intention had a significant influence on charisma, a sub-factor affecting transformational leadership, and respect for members, a sub-factor of servant leadership.

Improvements/Applications: Leadership styles will be used as basic data in studies related to local medical centers to investigate the factors affecting organizational performance (organizational commitment and job satisfaction) and turnover intention of employees at local medical centers, and to suggest methods for effective human resource management.