Digital Dimension of Indian Healthcare Sector: A Review

Abstract

 Digitalization has changed the way a business operates, scale up and grow. The world is going through a phase of the information revolution. Information is considered as an asset to create a competitive advantage. In the present dynamic environment with the wave of globalization the organizations are increasingly using digital technology to procure information and use it to take calculated risk. The health care sector is not untouched by it. This sector has increased by 5.3% in the last three years, signifying high potential for ever rising expectations. But since this sector requires looking into patient’s history and updating it, it is highly data driven and requires adequate management of scattered data. Improved life expectancy and booming population have undeniably growth opportunities in this sector. It also faces a lot of challenges like accessibility, especially in remote areas, affordability and quality of service.

This paper is based on existing knowledge and discuss how digitalization can provide solutions to these problems. A wide range of digital services like telemedicine, m-health, wearables, and electronic medical records are not only changing customer experience, but also bringing changes in the overall system of the sector. The Paper precisely discusses how digital technology combined with big data analytics can offer better services to patients, healthcare givers and insurance companies.