Patients’ Satisfaction with Primary Health Care Centers’ Services, Kingdom of Saudi Arabia 2022

Abstract

Background

     Patient satisfaction is regarded as a valid and significant indicator of the medical care delivered. Additionally, it has been shown to be linked to better health outcomes, patient satisfaction is of value to primary health care providers. Concern over the health care services in Saudi Arabia has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Saudi patients to hospitals in neighboring countries. Under the circumstances, assessment of the country’s health care service has become imperative, in which the patient’s voice must begin to play a greater role. Patient satisfaction with health care services is considered an important factor of health care. Although research on patient satisfaction has become standard in many developed country, in countries Saudi Arabia the concept of patient satisfaction is still relatively, patient satisfaction is one of the most important factors to determine the success of a health care facility. PHC Patient’ satisfaction represents a key marker for the quality of health care delivery and this internationally accepted factor needs to be studied repeatedly for smooth functioning of the health care systems. A key policy being implemented as a part of the development plan in KSA of the Saudi Vision (2030) .

Aim of the study: To assess Patients’ Satisfaction with Primary Health Care Centers’ Services, Kingdom of Saudi Arabia 2022.

Method: cross-sectional study to determine the relationship between health care system on the services providing in primary healthcare center and the satisfaction of Saudi patient .The study was conducted at primary healthcare centers in the Saudi . Total of 200 eligible patients participated in this study .

Results: show that most of them aged 24-35 were (42.0%)  the  gender the most participant  male were (58.0%) the marital status the most of participant single were (56.0%), regarding the levels of education it was found that majority of the participants had intermediate were (37.0%), occupation  the most of participant were government employees (57.0%) and only (18%) were students but the worker were (11.0%)

Conclusion. The paper attempts to present assimilated available information on patient satisfaction in Saudi Arabia . Patient satisfaction is a measure of quality of care provided to the patients but the concept has suffered lack of formal attention to its meaning, however, patient perceptions and other psychological factors are potentially neglected determinants many of the problems identified in this review could be addressed by establishing an independent body in KSA.