Assessment of Perceptions of Patients’ Satisfaction with E-Prescribing (Wasfaty) in Makkah Al-Mukarramah at Saudi Arabia 2022

Abstract

Background: This study was conducted to assess of perceptions of Patients’ Satisfaction with e-prescribing service implemented by the Ministry of Health in primary healthcare centres in Makkah Al-Mukarramah at Saudi Arabia 2022. In the health care context, a “near miss” is a drug presciption error that happened but did not affect the patient. These errors are captured and corrected before reaching the patient fortuitously or purposefully by designed system controls,  handwritten prescriptions, the predominant mode of drug prescribing in the Eastern world, are often associated with preventable medication errors including near misses/close calls. Conversely, the electronic prescribing system reduces such errors considerably, and also results in improved patient satisfaction, decreased morbidity and mortality,  the simplest definition of an e-prescribing system is a system that enables electronic transmissions of prescriptions to pharmacies from the provider’s office, and this definition was reiterated in 2022. E-prescribing was intended to improve patient safety through elimination of the time gap between provider office and pharmacy, reduction of medication errors, improvements in quality of care and higher patient satisfaction, as well as reductions in illegible prescriptions, dissatisfaction, the majority of providers believe e-prescribing provides for improved patient safety.

Aim of the study: To assessment of perceptions of patients’ Satisfaction with e-prescribing service implemented by the Ministry of Health in primary healthcare centres in Makkah Al-Mukarramah at Saudi Arabia 2022.

Methods: across-sectional study was conducted at Makkah primary healthcare centers among patient's attending at Primary Health Care a questionnaire filled out by the patient's through an interview with the patient was utilized for data collection.

Results: there were 400 participants, majority age was(34.0%) in (30-39) years, majority of them were males (63.0%) while female(37.0%) , nnationality most of participants Saudi were(88.0also regarding  the residence most of participants Urban were(71.0%).

Conclusion. The current study was conducted to assess the digitalization of medication prescriptions and the shifting of the receipt of medications from pharmacies located within primary healthcare centres to community pharmacies and assess the perceptions of Patients’ Satisfaction with E-Prescribing, although some problems were reported regarding the application of e-prescriptions in the first of the application, family physicians and patients’  were found to be satisfied with the application of e-prescriptions.