Factors Effected the Utilization of Laboratory Medicine Services on Government Hospitals Care Services in Makkah City, Saudi Arabia in 2022

Abstract

Background

     Government Hospitals Care Services ensure that patients receive comprehensive care from promotion and prevention to treatment, rehabilitation, and palliative care in a familiar environment.It is designed to provide first-contact, continuous, comprehensive, and coordinated patient care that will help achieve equity in the specialty healthcare system. The healthcare in Saudi Arabia is undergoing transformation to Accountable Care Organizations (ACO) model. In order for the Kingdom of Saudi Arabia (KSA) to achieve its transformational goals in healthcare, the improvement of government Hospitals quality and utilization is crucial. An integral part of this service is the laboratory services. While government Hospitals performances are focused its laboratory service has been neglected in developing countries.  A routine checkup is a general physical evaluation and is not performed for a specific injury, illness or condition.

Aim of the study: To evaluate factors effected the Utilization of Laboratory Medicine Services on Government Hospitals Care Services in Makkah City, Saudi Arabia in 2022.

Methods: A cross-sectional descriptive study was conducted on laboratory services on government Hospitals in Makah at Saudi Arabia. The study employed a self-administered questionnaire to collect data from patients attending to government Hospitals (or outpatient in Hospitals) in makkah city. The questionnaire was designed to collect data on a number of variables related both to government Hospitals laboratory services users and providers.

Results: most of the participants (32.0%) were in the age group 50-60 years, majority of them were males (54.0%) also regarding Nationality the majority of participant are Saudi were(72.0%), regarding the Marital state the majority of participant married were (72.0%), regarding Employment status the majority of participant are Employed were(68.0%), regarding the Monthly income the majority of participant less than 5,000 were (31.0%).

Conclusion centralization of government Hospitals laboratory Care Services to an accredited reference laboratory and implementing the national accreditation standards improved the testing process and lowered the cost, for the mass majority of the routine laboratory testing. Moreover, the model shed the light on how crucial the pre-analytical phase for laboratory quality improvement process, its effect on cost reduction, and the importance of staff competency and utilization.