Effects of Calling, Wisdom, and Job Satisfaction on Quality of Care Services of Care Workers who belong to Visiting Care Centers

Abstract

The purpose of this study is to provide basic data on the development of care programs that enhance the quality of caregivers' services by analyzing the impact of caregivers' calling, wisdom and job satisfaction on the quality of care services. Data were collected from 99 nursing care workers in charge of visiting care. Data analysis was performed by descriptive statistics, t-test, ANOVA, Pearson's correlational coefficients, and multiple regression. The quality of the subject's care service was highly correlated to calling (r=.45, p<.001), wisdom (r=.63, p<.001), job satisfaction (r=.65, p<.001).The wisdom and job satisfaction of the subjects were found to be important factors affecting the quality of services, and their variables accounted for 51.8 percent of the quality of services. In order to improve the quality of care services for caregivers in the elderly welfare center, caregivers themselves need to make wise lives, and to increase job satisfaction. The head of the center needs to analyze the job itself, factors related to institutions, and factors related to the intention to change jobs and create an atmosphere to solve problems. It is necessary to develop and train a program to improve the quality of care services considering these factors.