Relationship of Value Perception and Service Quality on Patient Satisfaction in Installation of Private Hospital

Abstract

In order to remain economically competitive, the Sorong City Private Hospital must be able to provide services that exceed patient expectations and lead to satisfaction. Patient satisfaction refers to the extent to which the patient's expectations, goals, and preferences are met by the healthcare provider. This study aims to analyze Perceived Value and Service Quality on Patient Satisfaction in the Inpatient Installation of the Sorong City Private Hospital. This research is a quantitative study using an analytic observational study with a cross sectional study approach. Sampling using stratified random sampling so that the sample in this study were common patients in inpatient installations totaling 147 respondents. The results showed that there was a relationship between perceived value and service quality on patient satisfaction in the inpatient installation of a private hospital in Sorong City. It is recommended that the hospital management improve patient comfort by completing unsuitable facilities and infrastructure, providing timely services, providing accurate and consistent information, and ensuring safety while the patient is treated.