A Study on Service Quality and Customer Satisfaction and Customer Psychology towards Five Star Hotel in Tamil Nadu

Abstract

            Across the globe, the five-star hotel sector has achieved increased financial importance. The key risks faced by managers in the service sector are the elimination of waste that leads to low customers and satisfaction. This chapter explains the reasons why we should assess the level of service, product quality and measurement systems in the restaurant industry this year. Different research have attempted to determine how the degree of satisfaction and customer satisfaction in the hospitality industry can be measured from beginning to end. This same model was improved by the next generation of leaders or invented a new one for precedents. In the hospitality industry, SERVQUAL, HOLSERV, and the accommodation quality index are among the three most common models for assessing the level of customer satisfaction. Each approach has its own durability, which has been used in a diverse way in the hospitality sector. It, on the other hand, reports the disparity in the attitudes and perceptions of customers about hospitality for men and women, American and African visitors. This entails more thorough research, such as utilities, hotel amenities, hospitality influences, etc. That affects their alternatives. The study focuses on assessing the quality of service of Tamil Nadu's five-star restaurants. The construction industry has gained greater revenue importance over the past decade. The important challenges facing managers in the service sector are the control of water quality deficiencies and meeting customer requirements. This chapter provides the justifications for assessing the quality of service, brand loyalty and methodologies in the hospitality industry. Different businesses have tried to start finding out how to quantify the quality of service and customer satisfaction in the hospitality industry from start to finish. The model for both precedents was established by the next generation of students, or a new one was created. Determining the quality of service at a five-star hotel in Tamil Nadu is the main objective of this study.