Role of Digital platforms in Healthcare System in India: An Empirical Study

Abstract

Digital platform is a business model that is enabled by technology and help to exchange information between the agents that are interacting and also represent the link between the two. Its applications in the healthcare sector are significant due to rapid growth and popularity of delivering the health services through digital world. It is important to know the diffusion of online health services from the view point of human decision process so that it can be developed in much better way. In the world of internet, the health services are acquiring “offline-to-online” nature and offering its services through digital platforms. The technology is playing very important role in digital platforms where it is empowering the service providers and the service user both and also encouraging them to interact and share their resources. Sample of 203 respondents were surveyed to find the role and significance of digital platforms in the health care sector and Mean and t-test was applied was applied to get the appropriate results. The study concludes that there are so many different roles of digital platforms that are very significant for the health care system in India.