Assessment of Quality of Health Care in Saudi Arabian Perception to Patient Satisfaction in Primary Healthcare Centers in Saudi Arabian, 2022

Abstract

Background

Assessment the quality of medical services is a crucial strategy to identify the strengths and weaknesses providing actionable insights to improve the healthcare services provided to patients. In Saudi Arabian, the challenge of medical facilities and treatment in healthcare systems of patients is of high importance, this study was the first to be conducted among patients in Saudi Arabia to determine patient satisfaction with healthcare services. Patient satisfaction is a measure of the extent to which patients are content with the healthcare they receive from their healthcare provider. Patient satisfaction is an important factor in determining the success of a healthcare facility. It is an individual’s cognitive evaluation of and emotional reaction to their healthcare experience. Modifiable factors that contribute to satisfaction include physician-patient communication, setting appropriate expectations, minimizing waiting times, and providing continuity of care. Medical care is often the first port of call for people in need of acute care, the level of satisfaction with care can serve as a measure of its quality. A key policy being implemented as a part of the development plan in KSA of the Saudi Vision (2030) .  

Aim of the study: To assessment of quality of health care in Saudi Arabian perception to patient satisfaction in primary healthcare centers in Saudi Arabian, 2022.

Method: cross-sectional study to determine the relationship between quality of health care system on the quality of services providing in primary healthcare center and the satisfaction of Saudi patient .The study was conducted at primary healthcare centers in the Saudi and more specifically in Makah, Medina, Riyadh, Total of 300 eligible patients participated in this study . 

Results: shows that most of the participants were (31.0%) in the age group 36-47 years, regarding gender the majority of them were male (75.0%), regarding the marital stats most of participants married were(63.0%), regarding level of education the majority of participant are eelementary were (28.0%), followed by secondary education were (27.0%) ,  regarding the Family income the majority of participant from 5000-10000 SR were (57.0%) while >10000 SR were(24.0%).

Conclusion: Patient satisfaction was influenced by health service quality, with the empathy dimension as the greatest influence on patient satisfaction. Therefore, it should be considered a priority by government primary healthcare centers to train doctors in relationship skills to enhance the quality of health care patient relationship and satisfaction levels.