Explore of Patients Satisfaction with the Implementation of Electronic Medical Records in the Riyadh Saudi Arabia2022

Abstract

Background:

     Patient satisfaction has gained the focal position in well-planned healthcare delivery systems. The implementation of the Electronic Medical Record (EMR) system initiated a significant transition in the healthcare system from traditional paper-based medical records to a digital version. Though EMR offers several benefits compared to Paper Medical Records (PMR), patient satisfaction with the EMR has been an area of concern. Facilitators and barriers to satisfaction after implementation of the electronic medical/health record (EMR/EHR) are important to understand as patient satisfaction is linked with improvement in health care and meaningful use of EMR/EHR. “Empirical studies of the [electronic medical Records] have increased” recently, but few studies have explored the impact of electronic medical Records on patients’ satisfaction and the physician-patient relationship.

Aim of the study: To explore of Patients satisfaction with the implementation of electronic medical Records in the Riyadh Saudi Arabia2022.

Method: A cross-sectional survey was conducted with patients who attended   AL-Yamamah Hospital in Riyadh city in the Riyadh Saudi during 2022. A sample of 400 participants was invited to complete a self-developed structured questionnaire with multiple choice and Likert Scale questions. The questionnaire was distributed to participants in the AL-Yamamah Hospital waiting areas.

Results: shows regarding the participants' General Satisfaction with Medical Care Received after Implementation of Electronic Medical Record System were while a significantly associated were P=0.001 and X² (290.333),  regarding The medical care I have been receiving is just about perfect majority of our participant Satisfaction were (85.0%), regarding I am very satisfied with medical care I received the majority of our participant Satisfaction were (67.0%),  regarding There are something about the medical care received that could be better the majority of our participant Satisfaction were (75.0%).

Conclusion: Patient satisfaction with electronic medical Records is a complex phenomenon, Patient satisfaction as an outcome variable is difficult to be measured precisely. There are many factors that influence patient satisfaction with electronic medical Records, research can help to refine theoretical models of patient satisfaction with electronic medical Records and aid in the development of an effective instrument for assessing and understanding such satisfaction.